PRIVACY POLICY
Effective Date: December 21, 2024. Carllion International Ltd ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This document is designed to comply with the Kenyan Data Protection Act and international best practices.
Information We Collect
a. Personal Data:· Names, email addresses, phone numbers, business details, and other information provided during registration or service inquiries.
b. Usage Data:· Information about how you interact with our website, including IP addresses, browser types, operating systems, pages visited, and time spent on our platform.
c. Cookies and Tracking Technologies:· Cookies, pixels, and similar technologies for monitoring site performance, understanding user behavior, and improving user experiences.
How We Use Your Information
1. To Provide and Manage Services:o Enable the functionality of our AI-powered tools, chatbots, and SaaS solutions.
2. To Improve Customer Experience:o Analyze usage trends, gather feedback, and enhance our offerings.
3. For Communication:o Share service updates, promotional offers, and critical account-related information.
4. To Comply with Legal Obligations:o Ensure adherence to applicable regulations and respond to legal requests.
Sharing Your Information
We may share your information with:1. Third-party Service Providers:o Entities that assist in payment processing, analytics, customer support, and technical infrastructure.2. Business Partners:o Platforms like Go High Level and Ecwid that enable the core functionality of our services.3. Regulatory Bodies:o As required by Kenyan law or other international obligations.
Data ProtectionWe employ industry-standard measures to protect your data:
1. Encryption:o Secure data transmission using HTTPS protocols.
2. Access Controls:o Restrict data access to authorized personnel only.
3. Regular Audits:o Conduct periodic reviews of data security practices.
Your Rights Under the Kenyan Data Protection Act, you have the right to:
1. Access the personal data we store.
2. Request corrections to inaccurate or outdated data.
3. Withdraw consent for data processing activities.
6. Contact UsFor questions or concerns about this Privacy Policy, reach us at:· Email: [email protected]· Phone: +254 725 355355
Terms of Service
Effective Date: December 21, 2024.These Terms of Service ("Terms") govern your access to and use of Carllion International Ltd’s website and services. By engaging with our platform, you agree to these Terms.
Services Provided
a. AI Employee & Chatbot Services:· Automate customer service, lead generation, and other business operations using cutting-edge AI technology.
b. SaaS Solutions:· Subscription-based tools powered by Go High Level and Ecwid to optimize marketing, eCommerce, and customer relationship management.c. One-Time Services:· Custom website creation, AI tool integration, and other bespoke solutions.
Payment Terms
1. Subscription Services:o Billed monthly or annually. Payments are non-refundable after the first 14 days unless specified otherwise.
2. One-Time Services:o Require full upfront payment prior to project initiation.
3. Refunds:o Issued only for service failures within 14 days of subscription start or project commencement.
User Responsibilities
1. Provide accurate and up-to-date information during registration.
2. Ensure lawful use of our tools and services.
3. Avoid misuse, such as spamming, fraudulent activities, or infringing third-party rights.
Limitation of Liability Carllion International Ltd is not liable for:
1. Losses resulting from unauthorized use of your account.
2. Disruptions caused by third-party platforms integrated with our services.
5. Governing Law: These Terms are governed by the laws of Kenya. Disputes will be resolved through arbitration in Nairobi, Kenya.
Cookie Policy
Effective Date: December 21, 2024. Carllion International Ltd uses cookies to enhance your browsing experience and improve website functionality. By using our website, you consent to the use of cookies as outlined in this policy.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us:
1. Recognize returning users.
2. Understand user behavior.
3. Personalize your browsing experience.
Types of Cookies We Use
1. Essential Cookies: Necessary for basic website operations.
2. Performance Cookies: Track website performance and user interactions.
3. Targeting Cookies: Deliver relevant advertisements based on browsing history.
Managing Cookies:
You can control cookie preferences through your browser settings. Disabling cookies may impact site functionality.
Contact Us For inquiries about our Cookie Policy, email us at [email protected].
Service Level Agreement (SLA)
Effective Date: December 21, 2024. This Service Level Agreement ("SLA") outlines the levels of service Carllion International Ltd commits to providing to its clients and the responsibilities of both parties.
Scope of Services
a. Covered Services:· AI Employee & Chatbot implementations.· SaaS platforms powered by Go High Level and Ecwid.· Custom website and AI integration services.
b. Exclusions:· Services interrupted due to third-party systems or client-side issues.
Performance Guarantees
1. Uptime Commitment:o 99.9% system availability, excluding scheduled maintenance.
2. Response Time:o Priority support response within 2 hours for critical issues.
3. Client Responsibilities1. Provide accurate information and access to required systems.2. Maintain internet connectivity and compatible devices.
Remedies: If service levels are not met:
1. Credit refunds for affected billing periods.
2. Priority escalation of unresolved issues.
Data Processing Agreement (DPA)
Effective Date: December 21, 2024. This DPA governs the processing of personal data by Carllion International Ltd on behalf of its clients in compliance with the Kenyan Data Protection Act.
1. Definitions1. Data Controller:o The client determining the purposes and means of data processing.
2. Data Processor:o Carllion International Ltd, processing data as per client instructions.
Processing Obligations
1. Process personal data only per documented instructions.
2. Ensure data security using encryption and access controls.
Acceptable Use Policy (AUP)Effective Date: December 21, 2024This AUP outlines prohibited activities for users of Carllion International Ltd’s services to ensure a secure and respectful environment.
1. Prohibited Uses1. Spamming, phishing, or distributing malware.
2. Engaging in unlawful or fraudulent activities.
3. Hosting harmful or objectionable content.
Enforcement Violations may result in:
1. Suspension or termination of service.
2. Legal action or reporting to authorities.
3. Reporting Violations Report suspected violations to [email protected].
Accessibility Statement
Effective Date: December 21, 2024. Carllion International Ltd is committed to ensuring digital accessibility for individuals with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
1. Our Accessibility Commitment: We aim to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1, Levels A and AA, by:· Providing accessible content for people with disabilities, including those who rely on screen readers or keyboard navigation.· Designing our website to be navigable with alternative input devices and assistive technologies.· Offering text alternatives for non-text content like images and multimedia.
2. Features to Enhance Accessibility· Keyboard Navigation: All interactive elements, such as forms and menus, are navigable via keyboard shortcuts.· Readable Text: Use of sufficient contrast between text and background for optimal readability.· Alternative Text (Alt Text): Images and multimedia include descriptive text for better understanding.· Compatibility with Assistive Tools: We ensure that our services are accessible via major screen readers and voice recognition software.
Feedback and Improvements
If you encounter an accessibility barrier or have suggestions to improve our digital accessibility, please contact us:· Email: [email protected]· Phone: +254 725 355355
Anti-Spam Policy
Effective Date: December 21, 2024. Carllion International Ltd maintains a strict anti-spam policy to protect our clients and stakeholders from unwanted communications.
What Constitutes Spam?
Spam includes, but is not limited to:· Unsolicited commercial emails or messages.· Fraudulent emails or those containing misleading information.· Messages sent without appropriate consent.
Our Practices to Combat Spam
1. Opt-In Communication: All communications are sent only to users who have opted in to receive updates or information.
2. Unsubscribe Mechanism: All marketing emails contain a clear and accessible option to opt-out of future communications.
3. Validation Measures: We verify the authenticity of email accounts associated with our users.
Reporting Spam
If you believe you have received spam from Carllion International Ltd, please contact us immediately at: Email: [email protected]
Copyright & Intellectual Property Policy
Effective Date: December 21, 2024. Carllion International Ltd respects intellectual property rights and expects users of our services to do the same.
1. Ownership of Content1. All content, including text, graphics, logos, and software on our website, is owned or licensed by Carllion International Ltd.
2. Unauthorized reproduction, distribution, or use of our intellectual property is strictly prohibited.
2. User-Generated Content By submitting content to our platform, you:· Grant us a non-exclusive, royalty-free license to use, modify, and distribute your content.· Represent that you own the rights to the content or have obtained necessary permissions.
Reporting Infringements
If you believe your intellectual property rights have been violated, contact us immediately:· Email: [email protected]· Phone: +254 725 355355 Provide a detailed description of the alleged infringement and proof of ownership.
